Returns & Exchanges

We hope you love your purchase as much as we do, but if not, here’s what to do.

Our Refund & Exchange Policy

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 30 days of purchase.
  2. Items must be in the original condition as purchased with all labels/tickets attached. Garments must not have been worn.

How To Return An Item

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

You can exchange an item purchased online:

  1. By posting it to us. Please contact customer service for return address
    • Make sure your order number, name, address, email, phone number and instructions are included and any comments.
    • All returns remain the responsibility of the purchaser until received by Bou N' u
    • In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

How To Exchange An Item

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Bou N' u. Exchanges are subject to stock availability.

You can exchange an item purchased online:

  1. By posting it to us. Please contact customer service for return address
    • Order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
    • Standard delivery charges apply on re-delivery for online exchanges; unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
    • All exchanges remain the responsibility of the purchaser until received by Bou N' u.